Help
Shipping & delivery
Last updated: August 2026
Here is exactly what happens after you place an order, how long it usually takes, and what to do if something goes wrong.
Processing
Orders are processed on business days (Monday to Friday, excluding public holidays). Most orders are prepared for dispatch within 1–2 business days. Orders placed over a weekend or holiday begin processing the next business day.
Transit times & carriers
| Destination | Estimated transit | Carrier |
|---|---|---|
| United States (standard) | 5–10 business days | USPS / regional couriers |
| Canada | 8–15 business days | Postal / courier partners |
| Other international | 10–21 business days | Postal / courier partners |
These are estimates, not guarantees. Weather, customs, and carrier volume can add time.
Tracking
When your order ships, a tracking number is emailed to the address on your order. If you have not received tracking within a few business days of ordering, check your spam folder, then contact us at [email protected].
Shipping charges
Any shipping charge is shown at checkout before you pay. Where a free-shipping threshold applies, it is stated on the offer.
International duties
Orders outside the United States may be subject to import duties or taxes set by the destination country. These are the responsibility of the recipient and are not collected by us.
Lost or delayed packages
If tracking shows no movement for an unusually long period, or a package is marked delivered but you can't find it, email [email protected] with your order number. We'll open an inquiry with the carrier and make it right.
Wrong or damaged items
If your order arrives damaged or incorrect, contact us within 14 days of delivery with a photo and your order number, and we'll arrange a replacement or refund.
← Back to home