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Returns & refunds

Last updated: August 2026

Eligibility

• The request is made within 60 days of the delivery date.
• You can provide the order number or the email used to order.
• The guarantee covers the product price. Original shipping charges, if any, are non-refundable.

How to start a return

1. Email [email protected] with the subject “Refund request” and your order number.
2. We'll reply with return instructions and the return address.
3. Send back any unused boxes if asked, then we process the refund.

Refund timing

Once your request is approved (and any return, if required, is received), refunds are issued to the original payment method within 5–10 business days. It can take additional time for your bank or card issuer to post the credit.

Return shipping

Unless the item arrived damaged or incorrect, return shipping is the customer's responsibility. We recommend a trackable method — we can't refund against a return we never receive.

Non-returnable situations

Requests made after the 60-day window, or orders we cannot verify, may not qualify. If you're unsure, email us first — we'd rather help than turn you away on a technicality.

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